When you visit, use, or make a purchase from typhonmachinery.com (the “Site”) or otherwise interact with us regarding the Site (collectively, the “Services”), Typhon Machinery (the “Site”, “we”, “us”, or “our”) gathers, uses, and discloses your personal information as outlined in this Privacy Policy. Whether you are a client, website visitor, or any person whose information we have acquired in accordance with this Privacy Policy, “you” and “your” refer to you as the user of the Services for the purposes of this Privacy Policy.

Please carefully read our privacy statement. You consent to the collection, use, and dissemination of your information as outlined in this Privacy Policy by using and accessing any of the Services. Please do not use or access any of the services if you disagree with this privacy statement.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
  
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
  
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Customer support information
  
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

Changes to This Privacy Policy

We could occasionally change this privacy statement to reflect modifications to our procedures or for other operational, legal, or regulatory purposes. As required by relevant legislation, we shall amend the “Last updated” date, display the new Privacy Policy on the Site, and take any further actions.

What Personal Information We Collect

Your interaction with our Site and usage of our Services will determine the kinds of personal information we gather about you. When we speak to “personal information,” we are referring to data that either describes or may be linked to you. The several sections that follow outline the categories and particular forms of personal data we gather.

Information We Collect Directly from You

You may provide us with the following information directly through our services:

• Contact details include your name, address, phone number, and email address.
• Order information comprises your name, shipping address, and billing address.
• payment confirmation Phone number, email address, 
• Account information refers to your login, password, security questions, and additional data that is utilized for account security.
• Shopping information includes anything you’ve viewed, added to your basket, and kept in your account, such as purchases, gift cards, referrals, loyalty points, and reviews.
• Saved gift cards, product reviews, referrals, and loyalty points
• Customer support information” refers to the details that you decide to submit in correspondence with us, such as when you send a message via the Services.

In order to use any of the Services’ features, you might need to give us specific personal information directly. Although you are free to choose not to provide this information, doing so could make it impossible for you to use or access these features.

How We Use Your Personal Information

Delivering goods and services. In order to fulfill our obligations under our contract with you, we use your personal information to provide you with the Services, which include processing payments, fulfilling orders, notifying you about purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities.

advertising and marketing. For marketing and promotional reasons, we could use your personal information to show you ads for goods and services and to send you marketing, advertising, and promotional messages via email, text message, or postal mail. To better customize the Services and advertising on our Site and other websites, we could use your personal information.

protection against fraud and security. To identify, look into, or take action on potential fraudulent, unlawful, or harmful activities, we utilize your personal information. You are in charge of protecting your account information if you decide to use the Services and create an account. It is strongly advised that you keep your password, username, and any access information private. Contact us right once if you think your account has been hacked.

Communicating with You and Improving Service. We utilize your personal data to enhance our services and offer you customer service. This is in our best interests in order to respond to you promptly, offer you efficient services, and keep up our commercial partnership.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Cookies

In our legitimate interests to conduct analytics and better understand user engagement with the Services, we employ Cookies to power and enhance our Site and our Services (including to remember your activities and preferences). To better customize the services, goods, and advertising on our Site and other websites, we could also let third parties and service providers to utilize Cookies on our Site.

Although most browsers by default accept Cookies automatically, you may opt to have your browser delete or reject Cookies using your browser preferences. Removing or disabling Cookies might compromise your user experience and cause parts of the Services—including certain basic functionality and specific features—to operate improperly or not be accessible. Blocking Cookies could also not entirely stop our sharing of information with third parties including our advertising partners.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

How We Disclose Personal Information

• Subject to this Privacy Policy, we may in some cases reveal your personal information to other parties for contract fulfillment, legal needs, and other reasons. Such situations might consist in:
• With suppliers or other third parties (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping) handling services on our behalf.
• With your approval, instruct us or otherwise consent to our transfer of certain information to other parties, including to ship you goods or via your use of social network widgets or login integrations.
• In our legitimate interests to operate a profitable company, with our affiliates or otherwise inside our corporate group.
• In connection with a business transaction like a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoena, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

User Generated Content

The Services might let you upload user-generated content including product reviews. Should you choose to provide user-generated material to any public space within the Services, this material will be available to anybody.

We cannot guarantee that anyone who have access to the information you choose to make public to others will honor your privacy or keep it safe; we do not control who will have access to such information. We are not liable for the accuracy, use, or misuse of any material you post or for the privacy or security of any information you provide from third parties.

Children’s Data

Children are not meant to utilize the services, hence we do not deliberately gather any personal information about them. Should you be the guardian or parent of a child whose personal information you have supplied us, you can get in touch with us at the contact numbers shown below to ask for a deletion of such information.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those words are defined in relevant legislation) personal information of anyone under 16 years of age.

Security and Retention of Your Information

We cannot assure you of “absolute security; no security mechanism is flawless or impenetrable. Furthermore, everything you forward to us could not be safe on route. We advise against you sharing private or sensitive information to us via unreliable methods.

Whether we require the information to keep your account, to deliver the Services, comply with legal responsibilities, settle conflicts or enforce any relevant contracts and rules determines how long we preserve your personal information.

Your Rights

• Based on your residence, you could have some or all of the rights below concerning your personal data. These rights are not unqualified, though; they may only apply in specific situations and, in some cases, we may turn down your request as allowed by law.
• Right to Access / Know: You might be entitled to ask to have personal information about you—including specifics on the methods in which we use and distribute your data—accessed.
• You might be entitled to ask that personal data we keep about you be deleted.
• Right to Correct: You might be entitled to have erroneous personal data about you corrected by us.
• Right of Portable: Under some conditions and with certain exclusions, you might be entitled to have a copy of the personal data we have about you transferred to a third party.
• Restoration of Processing: You might be entitled to ask us to limit or stop handling personal data.
• Withdrawal of Consent: Should we depend on consent to handle your personal data, you might be entitled to revoke this permission.
• Appeal: Should we decide against processing your request, you might be entitled to challenge our ruling.
• Managing Communication Preferences: Should you choose to opt out of receiving promotional emails at any point, use the unsubscribed button shown in our emails. Should you opt out, we might still send you non-promotional communications regarding your account or orders placed.

You can use any of these rights as specified on our website or by getting in touch with us using the information below.

You won’t face discrimination from us if you use any of these rights. Before giving a thorough response to the request, we might need to get information from you, like your email address or account details, to confirm your identity.

To exercise your rights, you can appoint an authorized agent to submit requests on your behalf in compliance with the relevant legislation. We will need confirmation that you have given the agent permission to act on your behalf before we can accept such a request, and we may ask you to personally confirm your identification. As required by the relevant law, we will reply to your request as soon as possible.

Complaints

Please use the contact information below to get in touch with us if you have any issues regarding the way we handle your personal data. Depending on where you reside, you may be able to file a complaint with your local data protection authority or appeal our decision if you are unhappy with how we handled your complaint. You may do this by contacting us using the information below.

Contact

If you would want to exercise any of your rights or have any issues concerning this Privacy Policy or our privacy practices, please call or email us at +1 424 653 6764,  support@typhonmachinery.com

5800 Sheila St Commerce, CA 90040 United States